The support service for the Basic Dedicated Server services is provided during office hours:
Through the Trouble Ticketing system on the Aruba Support website for technical support.
By phone on (+39)0575-0505 for information on pre-sales and management.
The support service includes the following:
- Pre-sales advice: for choosing the products and services which suit your requirements;
- Hardware support complete with hardware warranty: includes replacement of components or entire server without additional costs;
- Connection support: for problems with connecting to the Internet or with the speed of the connection;
- Management support: for upgrade of the hardware or bandwidth, renewal of the services, payments and invoices.
However, the installation of software not included at the time of delivery, maintenance and configuration of the installed programs (patch, updates etc.), security of the server and Backup is all down to the customer.
With regards to this we recommend that all customers install a firewall software after logging into the machine for the first time, or get one of the hardware firewall solutions offered by Aruba. It is also possible to send data on storage devices which can be connected/entered temporally in the server.
Access to the Server Farm: all the customers who purchase the Basic Dedicated Server service will have access for a maximum of 24hrs to configure and install their server for a cost of 50 euro (+VAT).